FAQ
Frequently Asked Questions
01
General Questions
What types of scaffolding systems do you manufacture?
We manufacture a wide range of steel and aluminum scaffolding systems, including ringlock, frame, and shoring systems. We also provide all necessary components and accessories, such as base jacks, ledgers, standards, U-head jacks, diagonals, and screens.
Do you offer custom scaffolding solutions?
Yes, we provide customized scaffolding solutions to meet specific project requirements.
Where are your products manufactured?
All our products are manufactured at our own factory in China.
Why should we choose you over other suppliers?
With a dedicated team of scaffolding experts, years of engineering experience, and a commitment to competitive factory pricing, we deliver tailor-made, reliable solutions to our clients.
What successful scaffolding project experience does your company have?
We have been involved in many successful projects over the past three years including multi-story buildings, bridge projects, and more. Please refer to our project case page for specific cases.
02
Product Information
What materials are your scaffolding products made of?
Our scaffolding products are made from high-quality materials such as aluminum and steel.
Are your scaffolding systems compliant with international standards?
Yes, our scaffolding systems comply with international standards such as BS1139, EN39, and STK400, STK500.
What is the load capacity of your scaffolding systems?
The load capacity varies by system，we need to set it up for testing. Please contact our sales team for more details.
03
Ordering & Pricing
How can I place an order?
You can place an order by contacting our sales team directly via email or phone. Alternatively, you can request a free quote through our website.
Do you offer factory-direct pricing?
Yes, we provide competitive, factory-direct pricing to ensure the best cost-effectiveness for our clients.
Is there a minimum order quantity?
The minimum order quantity depends on the specific product. Please contact our sales team for more details.
Do you provide discounts for bulk orders?
Yes, we offer discounts for bulk orders. Please contact us for a detailed quotation.
04
Shipping & Delivery
Do you ship internationally?
Yes, we ship our products worldwide, with a focus on South America, North America, South Asia, and the Middle East.
How long does it take to deliver an order?
Delivery times vary depending on the destination and order size. Generally, it takes between 2-6 weeks.
What shipping methods do you use?
In general, it will be shipped by sea.
05
After-Sales Support
What kind of after-sales support do you offer?
We offer comprehensive after-sales support including installation guidance, maintenance advice, and technical support.
Do you provide warranties on your products?
Yes, we offer warranties on our products. The warranty period varies by product.
How can I get technical support?
Technical support can be accessed by contacting our support team via email or phone.
06
Quality Assurance
How do you ensure the quality of your products?
We have strict quality control measures in place, including rigorous testing and inspections at various stages of production.
Can I visit your factory for an inspection?
Yes, we highly welcome factory visits and third-party inspections. Please contact our team to arrange a convenient time for your visit.
Do you have any certifications for your products?
Yes, our products are certified to meet various international standards, including ISO9001.
07
Safety & Regulations
Are your scaffolding systems safe to use?
Yes, our scaffolding systems are designed with safety as a top priority and meet all relevant safety regulations.
What safety precautions should be taken when using your scaffolding?
Safety precautions include proper assembly, regular inspections, and adherence to safety guidelines and regulations.